The Better Business Bureau (BBB) is a great place to find a reliable and trustworthy Charlotte roofing company, like Advanced Roofing and Exteriors founded by Kevin Sweeney. The BBB is known for keeping great records on customers who have had a less than satisfactory experience from a particular business establishment. In fact, you can learn a lot by looking up different roofing companies on the Better Business Bureau website.
Why the BBB was founded
The first BBB was founded in 1912, based on the premise that most marketplace problems can be solved through voluntary, self-regulatory programs, and because they wanted to help consumers obtain the necessary information for selecting businesses. It is a nonprofit corporation and funded, primarily, by the businesses and professional firms who pay membership fees.
How BBB works
Accessing a Charlotte Better Business Bureau records can make you a more informed and knowledgeable consumer. The BBB is committed to fair business practices and serves as a neutral third party to help settle marketplace disputes. For example, a BBB report will tell you how long a Charlotte roofing contractor has been in business and a summary of the roofing company’s complaint history.
The complaint process begins with the complaint submitted in writing, so that an accurate record exists of the dispute. This protects you against fly-by-night roofing companies and prevent having a terrible experience with a bad roofing company. The complaint is taken up with the company involved, and the roofing company is given the opportunity to resolve the complaint directly with the consumer.
If a complaint cannot be resolved satisfactorily between the consumer and the roofing company, the BBB will offer alternative dispute settlement processes, such as mediation or arbitration. If the BBB cannot obtain cooperation from the roofing company, then these unanswered or unresolved complaints become part of the roofing company’s BBB record, and remains on the local Better Business Bureau website for consumers to view. In fact, in some extreme cases, the Better Business Bureau will contact a local law enforcement agency to determine if further action is necessary. In Charlotte, we have had some cases of roofing companies that arrive right after a storm to grab a few roofing jobs and then quickly leave town.
By going to your local BBB website, you can see if a Charlotte roofing company has had many complaints against them, and what actions were taken to revolve those complaints. It’s also helpful to use additional resources in choosing the best roofing company for your home or business roofing project. Check out local review sites, such as Yahoo, Google local, Merchant Circle, Manta and others, and read what your neighbors and co-workers have written about particular Charlotte roofing companies.
Replacing or repairing your roof is an important task. Make sure you consult your local Better Business Bureau and find a reliable, reputable roofing company, in this case, Advanced Roofing and Exteriors, to do a great job on your roofs.