Beyond size, there are a number of differences between national chain roofing companies and locally owned roof installers. This would be similar to the difference in service and environment when you shop at a big box store versus shopping in a small locally owned business. In the big box stores, there are lots of items and few people to help you. Far too commonly, the employees in the big box stores tend to ignore customers, or even walk down the opposite aisle to avoid helping customers. In the smaller local business, customers are more likely to be met with a smile and a friendly greeting, because the owner is personally invested in the success of the store and the satisfaction of the customers. This makes for a great shopping experience because the local merchant has an eager willingness to please the customer.
Family-owned roofing contractors
The roofing business is very similar to the situation above. A local family-owned roofing company will most likely give you a more valuable and satisfactory experience than a national company because they provide you with excellent customer service and quality workmanship at a fair price. To the family-owned roofing companies, you are more than just a number, and you can see the results in more personalized service. Family-owned roof installers will be more likely to take the time to answer all your questions and to address any concerns you may carry. Because their survival depends upon repeat and referral business, they know it is important to treat customers with the utmost respect.
Better customer service
In addition to receiving better customer service with a smaller company, the quality of workmanship is also better. A smaller business may hire fewer employees, but most often they screen to hire the most skilled and experienced workers that are available. National and larger companies need a great deal more employees, so naturally they cannot be as selective. Giant companies are compelled to hire employees who are less skilled because they want them to work for lower pay, which increases the likelihood of marginal or spotty workmanship. When employees are paid less, they tend to care less about their job and are less likely to do the little extra things to satisfy the customer. When dealing with a larger company, chances are great that you will have to speak with more than one person, which means that there is a greater potential for miscommunication resulting in issues and delays.
Family-owned roofing company in Charlotte, NC
When choosing a roofing company to perform your roof repairs, consider working with a local family-owned business. Local contractors are part of the community, and they will appreciate your business every step of the way. Advanced Roofing and Exteriors specializes in numerous exterior home improvement projects throughout Charlotte and Concord, NC. They have been serving the community for over twenty years. Call them today for a free estimate from one of the premier family-owned roof installers.